Starling Box

support@starlingbox.freshdesk.com

What is Starling Box?

Starling Box is an ethical subscription box stuffed full of 7-8 of our favorite lifestyle items of the season. You can expect full-sized products including jewelry, skincare, accessories, self-care, snacks, and more. But that's not all. Our dream is that every box you open not only has beautiful products you'll love, but also inspires you to join the movement against trafficking, choose ethical brands, and spread the love. We can't wait to share our dream with you!

How does it work?

Ready to subscribe to sunshine? Welcome to the family! Head on over to the subscribe button on the top and enter some information to help us get you started. Upon completing your sign up, you will immediately be billed for your first box. If you subscribe before the first day of our shipping months (March, June, September, December), we'll ship our boxes to you on the 5th of the month. So look out for a box of 7-8 ethical goodies at your doorstep in 1-3 days (shipping outside of the continental US may take longer)! If you subscribe after the first of the months above, we will send your box on the 5th of the closest month following the date of your subscription. From that point onward, your subscription will automatically renew, and you will be billed on the 15^th of that month for the next box. If you subscribe annually, you save $20 and get four quarterly boxes.

What are your shipping policies?

Shipping is free to all continental US states! An additional fee of 7.95 will be charged per season for shipping to Hawaii and Alaska. The same price also applies to Puerto Rico and the Virgin Islands. A fee of 15 will apply to shipping to all international destinations.

How do cancellations work?

There is no cancellation fee, and subscriptions can be cancelled anytime before the 1st of each seasonal shipping month, March, June, September, and December, so that you don't receive the current box. Annual subscriptions can be cancelled any time before one year from the time when you subscribed originally.

When can I expect my box?

When you sign up for a new subscription, we'll send out your box on the 5^th of the approaching month, quantities allowing. (e.g. if you sign up on the 3^rd of May, you’ll get your box on the 5^th of May but if you sign up on the 12^th, you’ll get your box on the 5^th of June). Annual shipping will always be sent out with the first shipment. From that point, you should receive the box within 1-3 business days in the US. International shipping may take 1-3 weeks.

When will I be billed?

When you subscribe, you will automatically be billed for your first box. After that point, you will be billed 54.95 for each box one month before that box goes out. Sales tax and shipping costs may apply depending on the location of the shipment. Annual boxes will be billed immediately following purchase.

Do you accept returns?

All sales are final and non-refundable. However, we will replace damaged items free of charge- just contact our team with details. In addition, we will exchange sized apparel for a different size, depending on inventory. You are responsible for covering shipping costs and providing a return address, and an additional fee of $5 will be added for processing.

Where do you donate?

We donate all of our profits to organizations fighting human trafficking. ZOE International works in the US, Thailand, Australia, Mexico, and Japan to rescue children from the human trafficking industry and provide them with the safe homes and dignity that they deserve. They are currently building a trafficking center in Los Angeles. The International Justice Mission rescues and restores victims of human trafficking, restrains traffickers, and works within the justice system to create stronger safeguards against trafficking as well as representing victims in court.

How does overseas shipping work?

We send our boxes internationally. However, we can’t guarantee that they will reach their destination. Products may arrive late or damaged. We do not believe this will happen, but unfortunately boxes sent internationally are non-refundable or replaceable.

How do I update account information?

You can update your information directly through our website, or if you’re having trouble just shoot us a quick email at support@starlingbox.freshdesk.com for help!

Am I charged tax on my shipments?

Sales tax may apply to international or overseas shipping and will be added to your account.

Can I gift a subscription?

Of course! This is the perfect gift to give to the special people in your life! Just sign up again for a quarterly or annual subscription. Put in the name, address, and email of the person you want to gift the subscription to but put in your own credit card information.

How do you accommodate allergies?

We have a survey when you first sign up that asks for any severe allergies you may have. If one of our products includes one of your allergens, to our knowledge, we will remove the product from your box. However, we cannot guarantee that all products or traces of products containing the allergen has been removed. In addition, we cannot guarantee that all products have been kept away from the allergen in the manufacturing process. We will do our best to replace the product with a similar product but this may not always be possible.

Are there any examples of previous boxes?

Yes! See some of our previous boxes here.

How can I contact your company?

Have a question about your box? Heard of or own a great organization that you think would be a great fit for our boxes? Get in touch with us at support@starlingbox.freshdesk.com!